"NatWest Issues Apology to Customers Following Mobile and Online Banking Outages"

NatWest 

 NatWest has issued an apology to its customers following significant outages affecting its mobile and online banking services. The disruption, which began on Black Friday morning, left many customers unable to access their accounts, make payments, or perform other banking transactions. The bank acknowledged the issue on social media, stating they were experiencing "intermittent problems" with their digital banking platforms and were working to resolve them as quickly as possible【5†source】【6†source】.

The outages caused a considerable amount of frustration, especially as they occurred on one of the busiest shopping days of the year, affecting both individual customers and small business owners. Many customers took to Twitter to express their dissatisfaction, calling the situation a "PR fail" and criticizing the bank for not adequately preparing for such high traffic【5†source】.

NatWest has assured its customers that they are actively investigating the cause of the problems and have apologized for the inconvenience caused. They have also advised customers to check their service status page for updates and to contact them directly if they require urgent assistance【5†source】【6†source】.